Before a trip, just in case contact us and find out which roaming partners we have in countries that you are going to visit.
Once you arrive in a country covered by your plan, turn on MobileXY eSIM and select it as a mobile data source on your device settings. MobileXY eSIM will automatically register with a local network and connect to the Internet within 1-2 minutes.
If you’re having trouble with mobile data, try the steps below:
- If you are in good cellular coverage, try restarting your device first.
- Go to the MobileXY app and ensure the eSIM profile status is set to “Installed”.
- Go to your device’s settings – Mobile Data/Cellular and ensure that data roaming is enabled.
- Go to Settings → Mobile Data (or Cellular) and look under the SIMs section.
- You’ll see all installed SIMs there. The MobileXY eSIM may be labeled Secondary, Travel, Personal, Business, or a custom name you set during installation. Make sure that Network Selection is automatic and turn on Airplane mode a couple of times until the phone gets registered in a local network.
- If the previous steps did not help, go to Device Settings – Mobile Data/Cellular → Secondary/MobileXY → Network selection → Turn off automatic. Wait a few seconds, and the phone will display a list of available operators. If you don’t have a chance to contact us for roaming partners, please try selecting operators in the list one by one, then turn airplane mode on/off.
Note: Do not remove the MobileXY profile and do not scan the QR code again, as these actions may delete the predefined settings.
Still having issues? Contact our support team. When you send your message, be sure to include as many details as possible:
- MobileXY user ID. It can be found in MobileXY app → Settings → Account Settings
- Name of the country/region you are in
- Describe what are you trying to do and the troubleshooting steps you took
Feel free to upload screenshots of your device settings. It will help us identify the problem and find a solution quickly.
- Settings → Mobile data/Cellular → switch both calls and data services to MobileXY → send us the screenshot
- On this page, under Cellular plans → tap on Secondary/MobileXY plan → send us the screenshot
- Then go to Cellular/Mobile data network → send us the screenshot
We hope you find our services easy to use and hassle free. But if you ever need any help, please don’t hesitate to contact us. We are looking forward to hearing from you!