Got questions? We've got answers.

📱

What an eSIM is, who supports it, why bother

• Cashback with MobileXY: how it works and when you get it
• Check eSIM compatibility - Does your device support MobileXY?
• Create a MobileXY account - How to register in a few steps
• MobileXY data plan purchase - How to buy quickly & easily
• Use a private virtual number with MobileXY - Here's how it works.

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Step-by-step install for iPhone, Android, Samsung, Google

• Delete eSIM from smartphone - Here's how on iOS & Android
• Install eSIM on iPhone & iPad - Guide for Apple Devices
• Install eSIM on Google Pixel - Here's how it works with MobileXY
• How to install eSIM on Samsung devices - Guide for MobileXY users
• MobileXY-Internet activation - Step-by-step guide for setup

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Pick the right plan, top-up, unlimited, renewals

• Annual Global Unlim Day Pass: How does it work?
• Reducing data usage while traveling - Tips for mobile efficiency
• How many MB or GB do I need? - Calculate data usage
• Automatic renewal with MobileXY - Here's how it works
• Guidelines for Unlimited Data at MobileXY - What You Should Know

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Slow speeds, no signal, can't activate, APN errors

• Personal hotspot with eSIM - Tethering allowed?
• Errors while scanning the QR code
• No data connection with MobileXY - First aid & solutions
• PDP Authentication Failure - What does this error mean?
• Understanding APN Settings - How to Configure MobileXY Correctly

☎️

Receive SMS, call support, country availability

• Make calls with a virtual number - send & receive calls
• Calling & SMS with MobileXY - What is possible with eSIM?
• Virtual MobileXY numbers by country - Available regions
• No SMS on virtual number? - Reasons & Solutions from MobileXY

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Privacy, server choice, speed and protocol

• Can you see if I am using a VPN? - How to surf anonymously with MobileXY
• Does the VPN change my IP address? - What you should know
• Does the VPN only work with MobileXY eSIM? - Overview of all networks
• How do I use the VPN with MobileXY? - Step-by-step guide
• How many VPN servers does MobileXY offer? - Server locations & availability

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Wallet credits, top-ups, refunds, invoices

• Are there any hidden fees with MobileXY? - Clear answer & facts
• Automatic top-up with MobileXY - Never run out of credit again
• Recharge YCoins - How to increase your bonus balance at MobileXY
• Receipt for data plan at MobileXY - How to receive your receipt
• Refund at MobileXY - How to request your money back

👤

Email, currency, contact support, delete account

• Change email address at MobileXY - Step-by-step guide
• Change currency at MobileXY - How to customize your prices individually
• Contact MobileXY Support - How to Get Help Quickly
• Report errors to MobileXY - How to send a bug report correctly

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Where MobileXY works, country-specific notes

• IMEI lock in Turkey - Information for long-term visitors with MobileXY
• Where does MobileXY work? - Countries with eSIM coverage worldwide

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Things that didn't fit a category

• MobileXY eSIM usage - An overview of necessary device settings
• Reusing eSIM - Possibilities and Limitations with MobileXY
• Reusing QR codes - What is possible?
• Earn cashback with MobileXY - This is how you get money back.
• Detect active data SIM - How to check your mobile data connection