Each time you arrive in a new country, check that your Cellular/Mobile Data settings are still correct. Sometimes, these settings can be reset by the local network. The settings should be:
- Cellular/Mobile Data ON and set to MobileXY profile
- Data Roaming ON
- Automatic network selection ON
The MobileXY will switch to the preferred network of that country and, if you have bought a data plan for that country, you’ll be able to start using mobile data. Here are useful tips.
Notice: This process can take up to 5 minutes the first time you enter a new country. This is due to the device and eSIM having to search for the correct local network operator, and then communicate with our database to confirm your location and your access to the mobile data network. After this first connection, each time you turn on your device during your visit to that country, you should be connected in less than a minute.
We hope you find our services easy to use and hassle free. But if you ever need any help, please don’t hesitate to contact us. We are looking forward to hearing from you!