Got questions? We've got answers.

📊 Data plans

Reducing data usage while traveling - Tips for mobile efficiency

Save data on the go with our best tips for iOS & Android - get more performance from your plan.

📊 Data plans

How many MB or GB do I need? - Calculate data usage

Determine how much data volume you need for travel - Tips for streaming, navigation & more.

📊 Data plans

Automatic renewal with MobileXY - Here's how it works

Learn how your data plan automatically renews, and how you can enable or disable the option.

📊 Data plans

Guidelines for Unlimited Data at MobileXY - What You Should Know

Read about how the Fair Use Policy works at MobileXY and what needs to be considered with unlimited tariffs.

💳 Billing & payments

Receipt for data plan at MobileXY - How to receive your receipt

Do you need an invoice or receipt? Here's how to obtain the payment receipt for your MobileXY plan.

💳 Billing & payments

Check data usage & expiration date - Here's how with MobileXY.

This is how you see your current data balance and find out when your plan ends - directly in the MobileXY app.

💳 Billing & payments

Data volume while traveling - How roaming works with MobileXY

Find out what happens to your remaining data volume when you travel to another country. No data loss!

📚 Everything else

Detect active data SIM - How to check your mobile data connection

Learn how to determine which SIM card is currently using mobile data. Avoid unexpected costs.

📚 Everything else

Who sees my data traffic? - VPN privacy with MobileXY

Protect your online activity: Who can view your data traffic with or without a VPN?

🔧 Troubleshooting

No data connection with MobileXY - First aid & solutions

If your data connection is not working: Quick troubleshooting steps with MobileXY.

🛡 VPN

Which protocol does the VPN use? - Technical information from MobileXY

Find out which security protocol MobileXY VPN uses and what it means for your data.

📱 eSIM basics

MobileXY data plan purchase - How to buy quickly & easily

Step-by-step: How to buy a MobileXY data plan via app or website - safe & uncomplicated.

📱 eSIM basics

Can not use MobileXY data - Quick problem solutions

Learn what to do if your mobile data with MobileXY is not working - simple steps to resolve it.

📱 eSIM basics

What counts towards data usage with MobileXY? - Everything about usage

Which apps and functions use data? Learn what counts against your MobileXY data allowance.

📱 eSIM basics

Unlimited data plans from MobileXY - Here's how they work

Everything about unlimited data at MobileXY - how it works, what it costs, and what you need to pay attention to when us...

🛠 Install eSIM

Delete or deactivate MobileXY account - Here's how to do it safely and easily.

Learn how to permanently delete or temporarily deactivate your MobileXY account. Your data - your control.

🛠 Install eSIM

When will my MobileXY data plan be activated? - Activation time

Find out when your data plan starts - after downloading, upon insertion, or only when used.